IMPORTANT NOTICE: With Zellers stores closing in early 2013, our Return Policy has been revised. In particular, please note that no returns will be accepted at any Zellers location past January 6th 2013.
Effective October 6, 2012, the following is the new (national) Zellers Return Policy:
ZELLERS RETURN/EXCHANGE POLICY*
In all cases, returns/exchanges are allowed ONLY IF YOU HAVE A RECEIPT. If you DO have a receipt, the return/exchange will be handled as follows.
- If the purchase was made with an HBC† MasterCard® or HBC Credit Card, it may be returned/exchanged within 90 days of purchase, or by January 6th, 2013, whichever is first (except for Home Electronics and Seasonal Merchandise, which may be returned/exchanged within 30 days of purchase, or by January 6th, 2013, whichever is first). The refund will be applied to the same credit card.
- If the purchase was made with any other tender type (cash, debit, HBC Gift Card or 3rd party credit card) it may be returned/exchanged within 30 days of purchase, or by January 6th , 2013 (whichever is first. The refund will be applied using the original type of tender.
- Merchandise which is returned with a Gift Enclosure receipt will be refunded to an HBC Gift Card.
Returns/exchanges are not permitted after the allowable return period.
Some items cannot be returned if opened, including music, movies, video games and computer software - if any of these are defective, they can be exchanged for an identical item. Returned items may be subject to a restocking fee. Some sales and service charges are final and cannot be refunded. Price adjustments are permitted within 14-days of purchase with receipt. See in-store for other exceptions and details.
*This policy does not apply to Zellers liquidation stores. All sales in a liquidation store are final and therefore cannot be returned or exchanged in ANY Zellers store.
† HBC, HBC Rewards, and their associated designs are trademarks of Hudson's Bay Company. Zellers and its associated design are registered trademarks of Zellers Inc., a subsidiary of Hudson's Bay Company, used under license.
Credit is extended by Capital One. Capital One is a registered trademark. All trademarks used herein are owned by the respective entities. All rights reserved.
® MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.